The BHC Promise

Why deposits work this way

When you place a deposit, your rancher does real work that can’t be undone: they reserve a processing slot at their USDA-inspected facility, set aside cuts of meat from a specific animal, and lock in pickup or delivery logistics for your share. That moment of commitment is when the deposit becomes non-refundable.

Before that commitment, you can change your mind for any reason and get a full refund — no questions, no penalty. Most ranchers accept within 24–48 hours of you placing the deposit.

The refundable window

• You place a deposit on the rancher you matched with.
• Rancher reviews and confirms they can fulfill your slot.
• Until that confirmation, the deposit sits in a refundable state. Reply to your match thread or email hello@buyhalfcow.com and BHC refunds within 1–2 business days.
• Once the rancher accepts, you’ll get a “slot locked” email confirming the commitment. Deposit becomes non-refundable at that moment.

Cold-chain guarantee (always applies)

No matter where you are in the process — before or after acceptance — if your beef arrives thawed, short, or mishandled in transit, BHC makes you whole. Photo within 24 hours of receipt and we settle it. Cold-chain liability is on us, not the buyer.

Disputes & mediation

If something goes sideways — rancher cancels, processing date slips beyond what was promised, beef arrives wrong — reply to your match thread or email hello@buyhalfcow.com. Ben mediates directly. No script, no support tier — a real person who knows your match.

What we don’t do

We don’t take legal custody of the beef, we don’t warehouse, we don’t manage cold-chain ourselves. The rancher fulfills. BHC is the connection layer, the trust floor, and the mediator if things go wrong.